Overview
Your satisfaction, patronage and positive experience is the life line of our business. We are not here to make your life difficult – we appreciate your business.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Please contact us via e-mail, include your order number to obtain an “RA” (Return Authorization). In brief, describe the issue ie: “Don’t line the item, just a refund” or “exchange it please” (if new and just received it); or “defective”;”I broke it please fix it”. Wait for our reply. DO NOT simply return to any one our our addresses. Once you receive an RA.
Please return the item in the same original condition you received it. Ship the item back with any carrier, provided it offers a tracking.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In case you don’t see our reply. Look for our e-mails in your SPAM folder too!
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Give it a few days. If you haven’t received a refund yet, CONTACT US. Then check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at swagcult@mailfence.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at swagcult@mailfence.com.
and send your item to an address we will provide.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to an address we will provide you once you have an RA Number ( Return Authorization Number).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We may, or may not refund partially your shipping cost. (It is too early to determine).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at SwagCult@mailfence.com for questions related to refunds and returns or just say hi!